Who are we
At Coinmerce, a Dutch-founded European cryptocurrency platform, we’re on a mission to make cryptocurrency simple, secure, and accessible for everyone. Transparency is our core value, and our open-door policy supports collaboration, innovation, and team spirit in our Schiphol-Rijk office. With over 90 talented colleagues, we’re shaping the future of crypto together—are you ready to join us?
What We Offer- Innovative Work: Be part of a team advancing new technology within the crypto industry;
- Modern Workspace: Enjoy our new office located at Schiphol-Rijk;
- Daily Perks: Free lunch, fresh fruit and weekly Friday drinks at our company bar;
- Team Events: Engage in monthly team events and bonding activities;
- Commuting & Pension: Receive commuting allowance and a solid pension plan;
- Benefits & Wellness: 25 vacation days, monthly chair massages, and access to our company gym and Alleo benefit program;
- Extra Perks: A €250 home-office setup budget after completing your probation period.
About the role
As a Support Employee at Coinmerce, you will be on the front lines, assisting our diverse customer base with their inquiries and issues related to cryptocurrency trading. You’ll leverage your knowledge of crypto and your exceptional customer service skills to provide effective solutions and a positive experience. This role is perfect for someone passionate about crypto, eager to learn, and ready to be part of a young, energetic team.
Responsibilities:- Address customer questions and issues via email, live chat, and phone with professionalism and efficiency.
- Guide customers through the platform’s features, assisting with account setup, transactions, and security protocols.
- Educate users on crypto basics and best practices for secure investing.
- Collaborate with different departments to report, track, and resolve issues.
- Participate in team meetings and contribute to the development of support strategies and solutions.
What you bring:- You have a MBO level 4 or HBO work and thinking level.
- Ideally you come with previous experience in the cryptocurrency sector.
- You have previous experience in a customer support or customer service role.
- You are fluent in Dutch and English, German is a plus!
- You have strong verbal and written communication skills (both in Dutch and English)
- You consider yourself a social person and motivated by helping others.
- Flexible with a non-9-to-5 mentality, willing to adapt to changing schedules and priorities and available to work during the weekends.
